agent-handoff

IntermediatorBotSample/Bot/IntermediatorBot.cs

@@ -6,19 +6,80 @@ using System;
 using System.Collections.Generic;
 using System.Threading;
 using System.Threading.Tasks;
+using RestSharp;
+using Newtonsoft.Json.Linq;
+
 
 namespace IntermediatorBotSample.Bot
 {
     public class IntermediatorBot : IBot
     {
         private const string SampleUrl = "https://github.com/tompaana/intermediator-bot-sample";
-
+        public int flag = 0;
         public async Task OnTurnAsync(ITurnContext context, CancellationToken ct)
         {
-            Command showOptionsCommand = new Command(Commands.ShowOptions);
-            await context.SendActivityAsync("text --> " + context.Activity.Text + "conv-id --> " + context.Activity.Conversation.Id);
+            var singleton = Singleton.GetInstance();
+            var question = "";
+            if((string)context.Activity.Text== null)
+            {
+                flag = 1;
+                singleton.addToLog(context.Activity.Conversation.Id, "{" + DateTime.Now.ToLongTimeString().ToString() + "}" + " bot_message: " + "Hi");
+
+                await context.SendActivityAsync("Hi");
+            }
+            
+            //Command showOptionsCommand = new Command(Commands.ShowOptions);
+            //await context.SendActivityAsync("text --> " + context.Activity.Text + "conv-id --> " + context.Activity.Conversation.Id);
+            try
+            {
+                question = (string)context.Activity.Text;
+                //var len = question.Trim().Length;
+            }
+            catch
+            {
+                singleton.addToLog(context.Activity.Conversation.Id, "{" + DateTime.Now.ToLongTimeString().ToString() + "}" + " bot_message: " + "Thank you for your patience as I am learning. In an effort to help you, please rephrase your question.");
+
+                await context.SendActivityAsync("How may I help you today?");
+
+            }
+
+            try
+            {
+                var client = new RestClient("https://azr-qna-fsl-tst-vaboten.azurewebsites.net/qnamaker/knowledgebases/c462e3b6-5c2a-4ccc-8e07-628508062f2b/generateAnswer");
+                client.Timeout = -1;
+                var request = new RestRequest(Method.POST);
+                request.AddHeader("Authorization", "EndpointKey 5b214fe6-7dba-46fd-9968-c63a83407b0a");
+                request.AddHeader("Content-Type", "application/json");
+
+                string body = string.Format("\"question\":\"{0}\"", question);
+
+                string body1 = "{\r\n " + body + "\r\n}";
+
+
+                JObject json = JObject.Parse(body1);
+
+                request.AddParameter("application/json", json, ParameterType.RequestBody);
+                IRestResponse response = client.Execute(request);
+                Console.WriteLine(response.Content);
+
+                var body2 = JObject.Parse(response.Content);
+
+                var answer = body2["answers"][0]["answer"];
+                
+                singleton.addToLog(context.Activity.Conversation.Id, "{" + DateTime.Now.ToLongTimeString().ToString() + "}" + " bot_message: " + answer.ToString().Replace("?","."));
+
+                await context.SendActivityAsync(answer.ToString());
+            }
+            catch
+            {
+                singleton.addToLog(context.Activity.Conversation.Id, "{" + DateTime.Now.ToLongTimeString().ToString() + "}" + " bot_message: " + "How may I help you.");
+
+                await context.SendActivityAsync("How may I help you?");
+            }
+
+
 
-            HeroCard heroCard = new HeroCard()
+                /*HeroCard heroCard = new HeroCard()
                 {
                     Title = "Hello!",
                     Subtitle = "I am Intermediator Bot",
@@ -32,14 +93,17 @@ namespace IntermediatorBotSample.Bot
                             Type = ActionTypes.ImBack
                         }
                     }
-            };
-            var singleton = Singleton.GetInstance();
-            singleton.Log("bot_message: " + "hero card displayed");
-            singleton.addToLog(context.Activity.Conversation.Id, "{" + DateTime.Now.ToLongTimeString().ToString() + "}" + " bot_message: " + "hero card displayed");
+                };*/
                 
-            Activity replyActivity = context.Activity.CreateReply();
+            /*singleton.Log("bot_message: " + "hero card displayed");
+            singleton.addToLog(context.Activity.Conversation.Id, "{" + DateTime.Now.ToLongTimeString().ToString() + "}" + " bot_message: " + "hero card displayed");
+*/
+            /*Activity replyActivity = context.Activity.CreateReply();
             replyActivity.Attachments = new List<Attachment>() { heroCard.ToAttachment() };
-            await context.SendActivityAsync(replyActivity);
+            await context.SendActivityAsync(replyActivity);*/
         }
+
+        
+
     }
 }

IntermediatorBotSample/Middleware/HandoffMiddleware.cs

@@ -126,13 +126,13 @@ namespace IntermediatorBotSample.Middleware
                         // Check for cry for help (agent assistance)
                         var singleton = Singleton.GetInstance();
                         if (!string.IsNullOrWhiteSpace(activity.Text)
-                            && activity.Text.ToLower().Contains("human"))
+                            && (activity.Text.ToLower().Contains("human") | (activity.Text.ToLower().Contains("escalate"))))
                         {
                             // Create a connection request on behalf of the sender
                             // Note that the returned result must be handled
                             singleton.Log( "input_message: " + context.Activity.Text);
                             singleton.addToLog(context.Activity.Conversation.Id, "{" + DateTime.Now.ToLongTimeString().ToString() + "}" + " input_message: " + context.Activity.Text);
-                            await context.SendActivityAsync("text --> " + context.Activity.Text + " conv-id --> " + context.Activity.Conversation.Id);
+                            //await context.SendActivityAsync("text --> " + context.Activity.Text + " conv-id --> " + context.Activity.Conversation.Id);
                             //singleton.Log("end");
                             List<string> x = singleton.final_msg();
                             for (int i=0;i<x.Count;i++)