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support_lens
Commit 9a208466 authored by harshavardhan.c's avatar harshavardhan.c
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Added some enhancements in support lens module

parent 93b0c18b
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Showing with 128 additions and 9 deletions
scripts/config/app_constants.py
View file @ 9a208466
......@@ -22,6 +22,7 @@ class Endpoints:
edit_support_case = base_url + "/support_case/edit"
get_support_case_table_details = base_url + "/support_case/fetch_table"
get_dashboard_details = base_url + "/support_case/get_dashboard_details"
get_progress_cases = base_url + "/support_case/get_progress_cases"
class DBMapping:
......
scripts/core/handler/supportcase_setup_handler.py
View file @ 9a208466
......@@ -109,7 +109,7 @@ class TicketSetupHandler:
collection_name=DBMapping.user,
query={"user_id": user["user_id"]})
user = dict(userName=user_data["username"], user_id=user.get("user_id"))
if input_json["type"] == "create":
if input_json["type"] == "new":
case_id = "case_" + self.new_id.get_next_id("case")
else:
case_id = input_json["case_id"]
......@@ -122,7 +122,7 @@ class TicketSetupHandler:
continue
response = self.save_file_details(file_data, case_id)
del file_data["attachment"]
if input_json["type"].lower() == "create":
if input_json["type"].lower() == "new":
insert_json = dict(CategoryName=category_data["CategoryName"],
ProjectName=project_data["customer_project_name"],
category_id=input_json["category"],
......@@ -173,7 +173,7 @@ class TicketSetupHandler:
assigned_to=input_json.get("assign"),
case_status=input_json.get("status"),
emailIds=input_json.get("email"),
phoneNumbers=input_json["phoneNumber"])
phoneNumbers=input_json.get("phoneNumber"))
self.mongo_obj.update_one(db_name=DBMapping.support_lens_configuration,
collection_name=DBMapping.ticket_configuration,
set_json=case_data, query=query_json)
......@@ -237,7 +237,8 @@ class TicketSetupHandler:
'subject': "$subject",
'fileNameBlock': '$file_details',
'description': '$Description',
'contacts': '$user_details',
'tab_type': '$case_status',
'contacts': '$user_details'
}
if "model" in input_json:
if input_json["model"].lower() == "view":
......@@ -298,7 +299,7 @@ class TicketSetupHandler:
def update_case_status(case_id, status_value):
try:
query = {"case_id": case_id}
new_values = {"$set": {"case_status": status_value}}
new_values = {"$set": {"case_status": status_value, "last_updated_on": time.time()}}
ConnectionObj.mongo_connection_obj.update_one(db_name=DBMapping.support_lens_configuration,
collection_name=DBMapping.ticket_configuration,
query=query, set_json=new_values)
......@@ -319,7 +320,7 @@ class TicketSetupHandler:
{
'$match': {
'project_id': input_json["project_id"],
'case_status': input_json["tab_name"]
'case_status': {"$in": input_json["tab_name"]}
}
}, {
'$project': {
......@@ -332,6 +333,11 @@ class TicketSetupHandler:
'created_by': '$created_by'
}
},
{
'$sort': {
'last_updated_on': -1
}
},
{
'$limit': input_json["records"]
},
......@@ -363,24 +369,44 @@ class TicketSetupHandler:
list_for_aggregation=json_data))
users_list = list()
for record in records:
print()
time_diff = datetime.fromtimestamp(time.time()) - datetime.fromtimestamp(record["last_updated_on"])
days_obj = time_diff.days
hour_obj = time_diff.seconds // 3600
minutes_obj = time_diff.seconds // 60 % 60
record["created_by"] = record["created_by"]["userName"].replace("_", " ").replace("-", " ").title()
record["last_updated_on"] = datetime.fromtimestamp(record["last_updated_on"]).strftime("%d %b %Y,%H:%M")
record["expandData"] = [{"label": str(key).replace("_", " ").replace("-", " ").title(), "value": value}
for key, value in record.items()]
if record["created_by"] not in users_list:
users_list.append(record["created_by"])
if record["status"].lower() == "open":
record["status"] = record["status"].title()
record["svgName"] = "open.svg"
if days_obj != 0:
record["time"] = f"{days_obj} days {hour_obj} hour {minutes_obj} minutes ago"
else:
if hour_obj != 0:
record["time"] = f"{hour_obj} hour {minutes_obj} minutes ago"
else:
record["time"] = f"{minutes_obj} minutes ago"
users_data = deepcopy(final_json["data"]["tableData"]["headerContent"][-2])
users_data["options"] = [{"label": str(user).replace("_", " ").replace("-", " ").title(), "value": user}
for user in users_list]
if len(input_json["tab_name"]):
if input_json["tab_name"][0] in ["closed","deleted"]:
final_json["data"]["tableActions"] = dict()
final_json["data"]["tableData"]["headerContent"][-2] = deepcopy(users_data)
final_json.update(status=StatusMessages.SUCCESS, message=StatusMessages.SUCCESS)
final_json["data"]["tableData"].update(bodyContent=deepcopy(records))
final_json["data"]["total_no"] = len(total_records)
if len(total_records) >= (int(input_json["records"]) * int(input_json["page"])):
final_json["end_of_records"] = True
if len(total_records) <= (int(input_json["records"]) * int(input_json["page"])):
final_json["data"]["end_of_records"] = True
else:
final_json["end_of_records"] = False
final_json["data"]["end_of_records"] = False
if input_json["enable_tab"]:
final_json["tab_count"] = self.get_case_count_details(input_json=input_json,
filter_value="support_lens_table_header_content")
......@@ -455,3 +481,82 @@ class TicketSetupHandler:
except Exception as e:
logger.exception(str(e))
return final_json["data"]
def get_dashboard_category_details(self, input_json):
final_json = dict(status=StatusMessages.FAILED, message=StatusMessages.FAILED, data=dict())
try:
record_data = list(self.mongo_obj.aggregate(
db_name=DBMapping.support_lens_configuration,
collection_name=DBMapping.ticket_configuration,
list_for_aggregation=[
{
'$match': {
'project_id': input_json["project_id"],
'case_status': {
'$in': input_json["tab_name"]
}
}
}]))
return_json = list()
category_json = dict()
users_json = dict()
for record in record_data:
if record["CategoryName"] not in category_json:
category_json.update({record["CategoryName"]: 0})
category_json[record["CategoryName"]] = category_json[record["CategoryName"]] + 1
for record in record_data:
if "assigned_to" not in record:
continue
if record["assigned_to"] not in users_json:
users_json.update({record["assigned_to"]: 0})
users_json[record["assigned_to"]] = users_json[record["assigned_to"]] + 1
if input_json["progress_type"] == "engineerWise":
users_data = list(self.mongo_obj.aggregate(
db_name=DBMapping.ilens_configuration,
collection_name=DBMapping.user,
list_for_aggregation=[
{
'$match': {
'user_id': {"$in": list(users_json.keys())}
}
}
]))
users_list = dict()
for user in users_data:
users_list.update({user["user_id"]: user["username"]})
for key, value in users_json.items():
return_json.append({
"name": users_list[key],
"subTitle": f"{value} Cases",
"bars": [
{
"value": value * 10,
"color": "#FFCA28",
"label": f"{value} Cases"
}
]
})
final_json = dict(status=StatusMessages.SUCCESS, message=StatusMessages.SUCCESS,
data=dict(engineerWise=deepcopy(return_json)))
else:
for key, value in category_json.items():
return_json.append({
"name": key,
"subTitle": f"{value} Cases",
"bars": [
{
"value": value * 10,
"color": "#FFCA28",
"label": f"{value} Cases"
}
]
})
final_json = dict(status=StatusMessages.SUCCESS, message=StatusMessages.SUCCESS,
data=dict(categoryWise=deepcopy(return_json)))
except Exception as e:
logger.exception(str(e))
return final_json
scripts/core/services/supportcase_setup_configuration.py
View file @ 9a208466
......@@ -96,3 +96,16 @@ def get_dashboard_details():
except Exception as e:
logger.exception("Exception -> %s" % str(e))
return final_json
@supportcase_setup_configuration.route(Endpoints.get_progress_cases, methods=['POST'])
@apply_encryption
def get_dashboard_category_details():
final_json = {"status": StatusMessages.FAILED, "message": StatusMessages.FAILED}
try:
input_data = request.data
# input_data = request.get_json()
final_json = handler_obj.get_dashboard_category_details(input_data)
except Exception as e:
logger.exception("Exception -> %s" % str(e))
return final_json
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